1. Johnson Controls
  2. Services and Support
  3. Security Maintenance and Support
  4. Optimum Tailored Service

Optimum Tailored Service

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Our Optimum Service level is geared toward our critical infrastructure clients who require fast resolution time, highest levels of customer service and proactive inspections.

On-site SLA

48 hours

Customer support

Tier 1 plus Optimum Agent. Support & False Alarm. Reduction Services.

Remote technical support

Annual by Appointment. Annual Cyber Assessment.

Technology health and assessment

Annual by Appointment. Annual Cyber Assessment.

Customer portal

Service History. Service Details. Submit a Service Request. Install Project Dashboard.

Other features

Service Status Notifications.

Benefits of our optimum service offer

With more than 140 years of experience, we have the knowledge and experience to meet the unique service requirements for your business. Our service and maintenance plans are designed to deliver optimal value for your business needs, tailored to your specific security and protection requirements.

Our Optimum Service Offer is an all-inclusive, personalized service providing premium support for the business where a high level of security is critical to your operations.
  • System maintenance with batteries, parts, and labor included
  • Remote system troubleshooting
  • Advanced technical support and training
  • Online service dashboard and service status notifications
  • 24/7 central station monitoring
  • Priority response
  • Annual technology assessment
  • Optimum customer service line
SERVICE AND MAINTAIN YOUR EQUIPMENT

We’re here to help.

Fire and Life Safety
Protect your people and property with our industry-leading systems.
Intrusion detection
We keep your property protected with a full range of advanced products.
Access control
We can provide real-time access control management for a single entry or an enterprise with disperse location.
Video surveillance
We offer a complete line of video surveillance products, video management systems, and hosted video management solutions.

Explore all of our service and maintenance plans

Essential tailored service
As part of the Tailored Service levels Essential provides service to our customers at local labor and material rates.
Enhanced tailored service
For organizations where staying compliant is critical, our code and compliance experts will help you always stay up-to-date.
Expert tailored service
A cost-effective and forward-looking service focusing on compliance and incident prevention, along with contingency plans for emergencies.

Extend the reach of your optimization investment

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Access control

Our high-performance access control solutions meet distinctive real-time security needs, helping organizations prevent intrusions.

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Intrusion detection

For both residential and commercial property, our smart intrusion detectors offer comprehensive protection for a safe environment.

Close-up of a Tyco Illustra video surveillance camera overlooking a workspace in office

Video surveillance

Smart, intuitive, easy-to-use video surveillance solutions protect your home or business from theft, vandalism, and other security-related incidents.

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